LOCKSTAR LOCKSMITH POLICY

1. Customer Authorization & Legal Responsibility

By requesting locksmith services from Yhad Solutions LLC dba Lockstar Locksmith Tallahassee (“Lockstar Locksmith”), the customer represents and warrants that they are the legal owner, authorized user, tenant, employee, agent, or authorized representative of the vehicle, property, lock, or security system requiring service.

The customer accepts full responsibility for authorizing the requested locksmith services and agrees that Lockstar Locksmith is not responsible for disputes regarding ownership, possession, access rights, or authorization between the customer and any third party.

Lockstar Locksmith reserves the right to refuse service if reasonable proof of ownership, authorization, or legal access cannot be provided.

2. Identification & Proof of Ownership Requirements

For security and liability purposes, technicians may require valid identification and proof of ownership or authorization before beginning service.

Examples of acceptable documentation may include:

Government-issued photo identification
Vehicle registration
Insurance documentation
Title documents
Lease agreement
Business authorization letter
Employee identification
Property ownership documentation
Other documentation reasonably acceptable to the technician

For automotive services, the customer may be required to provide identification matching the vehicle documentation before keys are generated, programmed, or duplicated.

3. Service Call / Dispatch Fee

A service call or dispatch fee applies to all mobile locksmith appointments and emergency service requests.

The service call fee may cover:

Technician dispatch
Travel time
Fuel and vehicle expenses
Scheduling and administrative costs
Initial inspection and diagnosis
On-site evaluation

The service call fee is earned once a technician has been dispatched and is non-refundable.

The service call fee remains payable if:

The customer cancels after dispatch;
The customer is unavailable upon technician arrival;
The customer provides incorrect or incomplete information;
The customer declines service after receiving the estimate; or
The requested service cannot be completed due to vehicle, lock, security, hardware, software, or other conditions outside of Lockstar Locksmith’s control.

Follow-Up Service Requests

Lockstar Locksmith does not provide an automatic warranty or guarantee requiring the company to return to a customer’s location after a service has been completed.

If a customer contacts Lockstar Locksmith by telephone, text message, email, or other means after a service has been completed regarding an alleged issue or concern, Lockstar Locksmith may, at the company’s discretion, elect to return to the customer’s location as a courtesy or for further inspection.

Any decision by Lockstar Locksmith to provide a follow-up visit does not constitute an admission of liability, an admission that the original service was defective, or the creation of a warranty or guarantee.

If Lockstar Locksmith elects to provide a follow-up visit, the vehicle, property, lock, key, or other serviced item must be available at the same physical location and address where the original service was performed.

If the customer requests or requires the technician to travel to a different location or address, a $59.99 additional service call fee will apply.

The $59.99 fee is in addition to any applicable labor, parts, diagnostic, programming, or other service charges.

Lockstar Locksmith reserves the right to determine whether a follow-up visit will be provided and whether additional charges apply based on the circumstances of the request.

A follow-up visit does not guarantee that the reported issue will be determined to be related to the original locksmith service.

4. Estimates & Final Pricing

All prices provided by phone, text message, email, website forms, advertisements, or third parties are estimates only unless expressly identified as a final price.

Final pricing may change based on:

Vehicle make, model, year, and security system
Lock type and condition
Required parts
Key type
Programming requirements
Required diagnostic procedures
Labor time
Damage or complications discovered during service
Manufacturer security requirements

The technician will provide the customer with the final price whenever reasonably possible before completing additional work.

Approval of the estimate authorizes Lockstar Locksmith to proceed with the requested service.

5. Automotive Locksmith Services

Automotive locksmith services may include:

Vehicle lockouts
Car key replacement
Key duplication
Transponder key programming
Smart key programming
Push-to-start key replacement
Remote programming
Ignition-related services
Vehicle entry services
Key extraction
Vehicle security diagnostics
Key cutting
Immobilizer-related services

The customer understands that modern vehicles contain complex mechanical, electrical, electronic, computer, and security systems and that successful programming may depend on conditions outside Lockstar Locksmith’s control.

Lockstar Locksmith is not responsible for manufacturer security limitations, unavailable programming information, defective vehicle modules, previous programming attempts, aftermarket modifications, or pre-existing vehicle issues.

6. Key Replacement, Cutting & Programming Policy

All keys, remotes, smart keys, fobs, transponders, and security components are customized products prepared specifically for the customer’s vehicle or lock system.

Once a key or security component has been:

Cut
Programmed
Ordered
Activated
Customized
Prepared specifically for the customer

the item is considered a completed custom product and is not eligible for return, exchange, or refund, except where otherwise required by applicable law.

Customers are responsible for providing accurate vehicle information, including:

Year
Make
Model
Trim level
VIN information
Key type requirements

Incorrect or incomplete information provided by the customer may result in additional charges.

7. Key Testing, Demonstration & Customer Acceptance

Upon completion of a key creation, cutting, programming, duplication, or replacement service, the technician will, when reasonably possible, test the newly created or programmed key and demonstrate its operation to the customer.

Depending on the vehicle and key type, testing may include:

Locking the vehicle
Unlocking the vehicle
Starting the vehicle
Verifying immobilizer recognition
Testing remote functions
Testing trunk or liftgate functions
Testing remote-start functions when applicable
Confirming communication between the key and vehicle
Testing other functions supported by the specific key and vehicle

The customer is responsible for observing the technician’s demonstration whenever reasonably possible and must immediately notify the technician of any problem or concern observed before the technician leaves the service location.

Once the technician has completed the requested service, demonstrated the key’s operation, and the customer accepts the key and allows the technician to leave without reporting an operational problem, the customer acknowledges that the key was demonstrated to be functioning at the time of completion.

The customer understands that Lockstar Locksmith cannot control the condition or operation of the vehicle, key, remote, battery, electrical system, computer modules, immobilizer system, or other vehicle components after the technician leaves the service location.

8. Post-Service Vehicle Responsibility

After the technician has completed the requested service, demonstrated the key’s operation, and departed the service location, Lockstar Locksmith shall not be responsible for subsequent vehicle problems, failures, or malfunctions that are unrelated to a defect in the key supplied or the workmanship actually performed by Lockstar Locksmith.

This includes, without limitation:

Vehicle battery failure
Electrical system problems
Computer or module failures
Immobilizer failures
BCM, ECU, RFHM, or other module failures
Ignition failures
Starter failures
Alternator failures
Wiring problems
Security system failures
Remote-start failures unrelated to the supplied key or Lockstar Locksmith’s workmanship
Mechanical failures
Problems caused by aftermarket equipment
Problems caused by previous repairs
Problems caused by previous programming attempts
Problems caused by vehicle modifications
Problems caused by manufacturer defects
Other vehicle conditions occurring after completion of the locksmith service that are not caused by Lockstar Locksmith’s workmanship

If a customer later reports a problem with a key or vehicle, Lockstar Locksmith may require the vehicle and key to be made available for inspection and testing before determining whether additional service is appropriate.

9. Customer-Supplied Keys, Remotes & Parts

Lockstar Locksmith may attempt to service customer-supplied keys, remotes, locks, batteries, electronic components, or other parts; however, compatibility and successful operation are not guaranteed.

Lockstar Locksmith is not responsible for:

Defective aftermarket products
Incorrect parts purchased by the customer
Previously programmed keys
Used or damaged keys
Damaged electronic components
Incorrect vehicle-specific parts
Customer-supplied batteries
Failed programming caused by customer-provided equipment
Counterfeit or otherwise unsuitable products

Labor, diagnostic fees, programming fees, and service charges remain payable regardless of whether customer-supplied parts successfully operate.

10. Vehicle and Lock Condition Disclaimer

Customers acknowledge that locksmith services may involve existing mechanical, electrical, electronic, or security issues that may not be visible or discoverable before service begins.

Lockstar Locksmith is not responsible for:

Existing damage
Broken or worn locks
Failed ignition components
Damaged wiring
Faulty vehicle computers
Defective electronic modules
Previous repair attempts
Previous programming attempts
Aftermarket alarms or security systems
Manufacturer defects
Corrosion
Internal damage
Worn mechanical components
Other pre-existing conditions

If additional problems are discovered during service, the customer will be informed before additional work is performed whenever reasonably possible.

11. Emergency & After-Hours Services

Emergency locksmith services may be available outside normal business hours.

Emergency, after-hours, weekend, or holiday services may be subject to additional charges due to technician availability, scheduling requirements, response time, and travel requirements.

12. Cancellation & No-Show Policy

Customers are requested to provide notice as soon as possible if they need to cancel or reschedule.

A service charge may apply when:

The technician has already been dispatched
The technician arrives at the location
The customer is unavailable
The customer provides inaccurate or incomplete information
The customer cannot provide reasonable proof of authorization
The customer declines service after dispatch

13. Payment Terms

Unless otherwise agreed to in writing, payment is due immediately upon completion of service.

Accepted payment methods may include:

Cash
Credit/Debit Card
ACH Transfer
Zelle
Venmo
Cash App
Apple Pay
Google Pay
Approved Business Checks

Processing fees may apply to certain payment methods where permitted by law.

Commercial customers with approved credit terms are subject to Yhad Solutions LLC’s Accounts Receivable & Payment Policy.

14. No Warranty Unless Expressly Stated

Unless a specific warranty is expressly provided in writing on the customer’s invoice, work order, or other service documentation, Yhad Solutions LLC dba Lockstar Locksmith Tallahassee does not provide any warranty or guarantee regarding the continued operation, performance, durability, or condition of a vehicle, vehicle security system, key, remote, transponder, smart key, fob, lock, ignition, or other serviced component beyond the condition demonstrated at the completion of the service.

Any manufacturer warranty applicable to a product supplied by Lockstar Locksmith is subject solely to the manufacturer’s terms, conditions, exclusions, and requirements.

Customer-supplied keys, remotes, fobs, electronic components, batteries, locks, parts, or other products are serviced at the customer’s risk and are not warranted by Lockstar Locksmith.

Nothing in this section is intended to waive or limit any rights or remedies that cannot legally be waived or limited under applicable law.

15. Chargebacks & Payment Disputes

Customers agree to contact Lockstar Locksmith first regarding billing concerns or service disputes before initiating a chargeback or payment reversal.

Unauthorized chargebacks or payment reversals may result in collection activity for unpaid balances, including applicable fees and costs permitted by law.

16. Limitation of Liability

Lockstar Locksmith will perform authorized services in a professional manner; however, locksmith services may involve mechanical, electrical, electronic, computer, and security systems containing unknown or pre-existing conditions.

To the maximum extent permitted by law, Lockstar Locksmith shall not be responsible for indirect, incidental, special, consequential, or unforeseeable damages, including:

Loss of vehicle use
Lost income
Business interruption
Rental vehicle costs
Transportation expenses
Towing expenses
Delays caused by third parties
Manufacturer-related delays
Manufacturer security restrictions
Other consequential losses

Nothing in this policy is intended to waive or limit liability to the extent such liability cannot legally be waived or limited under applicable law.

17. Collection Costs

Customers agree to pay reasonable costs associated with collecting unpaid balances, including:

Collection agency fees
Court costs
Attorney’s fees where permitted by law
Interest
Applicable late charges

18. Governing Law

This policy shall be governed by and interpreted according to the laws of the State of Florida.

If any provision of this policy is determined to be unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

19. Customer Acceptance

By requesting service, scheduling an appointment, approving an estimate, signing a work order, authorizing repairs or services, accepting delivery of products, accepting a completed key, allowing the technician to leave after demonstrating the operation of the key, or paying an invoice from Yhad Solutions LLC dba Lockstar Locksmith Tallahassee, the customer acknowledges that they have read, understood, and agreed to this Locksmith Service Policy.

The customer acknowledges that:

They have authorized Lockstar Locksmith to perform the requested services.
They have provided accurate information regarding the vehicle, property, lock, or security system.
They understand that vehicles and security systems may contain pre-existing or unknown conditions.
They understand that successful key programming may depend upon factors outside Lockstar Locksmith’s control.
They have had the opportunity to observe the technician demonstrate the completed key when applicable.
They understand that concerns regarding the key’s operation should be reported to the technician before the technician leaves the service location whenever reasonably possible.
They understand that Lockstar Locksmith does not provide a warranty unless a specific warranty is expressly provided in writing.
They understand that any decision by Lockstar Locksmith to provide a courtesy or follow-up visit does not constitute an admission of liability or create a warranty.
They understand that if Lockstar Locksmith agrees to provide a follow-up visit at a different location from the original service address, a $59.99 service call fee will apply.
They understand and agree that this policy applies to the services requested and authorized by the customer.

Nothing in this policy is intended to waive or limit any rights or remedies that cannot legally be waived or limited under applicable Florida law.

Office: 844-777-YHAD (9423)
Local: 850-320-7051
Email: Jennifer@yhadsolutions.com
Website: www.yhadsolutions.com

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Lockstar Locksmith Policy