Yhad Solutions LLC dba Lockstar Locksmith Tallahassee
Comprehensive Locksmith Service Policy
Effective Date: July 12, 2026
1. Customer Authorization & Legal Responsibility
By requesting locksmith services from Yhad Solutions LLC dba Lockstar Locksmith Tallahassee (“Lockstar Locksmith”), the customer represents and warrants that they are the legal owner, authorized user, tenant, employee, agent, or authorized representative of the vehicle, property, lock, or security system requiring service.
The customer accepts full responsibility for authorizing the requested locksmith services and agrees that Lockstar Locksmith is not responsible for disputes regarding ownership, possession, access rights, or authorization between the customer and any third party.
Lockstar Locksmith reserves the right to refuse service if reasonable proof of ownership, authorization, or legal access cannot be provided.
2. Identification & Proof of Ownership Requirements
For security and liability purposes, technicians may require valid identification and proof of ownership or authorization before beginning service.
Examples of acceptable documentation may include:
- Government-issued photo identification
- Vehicle registration
- Insurance documentation
- Title documents
- Lease agreement
- Business authorization letter
- Employee identification
- Property ownership documentation
- Other documentation reasonably acceptable to the technician
For automotive services, the customer may be required to provide identification matching the vehicle documentation before keys are generated, programmed, or duplicated.
3. Service Call / Dispatch Fee
A service call fee applies to all mobile locksmith appointments and emergency service requests.
The service call fee covers:
- Technician dispatch
- Travel time
- Fuel and vehicle expenses
- Scheduling and administrative costs
- Initial inspection and diagnosis
- On-site evaluation
The service call fee is earned once a technician has been dispatched and is non-refundable.
The service call fee remains payable if:
- The customer cancels after dispatch
- The customer is unavailable upon technician arrival
- The customer provides incorrect information
- The customer declines service after receiving the estimate
- The requested service cannot be completed due to vehicle, lock, security, or hardware conditions outside of Lockstar Locksmith’s control
4. Estimates & Final Pricing
All prices provided by phone, text message, email, website forms, advertisements, or third parties are estimates only.
Final pricing may change based on:
- Vehicle make, model, year, and security system
- Lock type and condition
- Required parts
- Key type
- Programming requirements
- Required diagnostic procedures
- Labor time
- Damage or complications discovered during service
- Manufacturer security requirements
The technician will provide the customer with the final price whenever possible before completing additional work.
Approval of the estimate authorizes Lockstar Locksmith to proceed with the requested service.
5. Automotive Locksmith Services
Automotive locksmith services may include:
- Vehicle lockouts
- Car key replacement
- Key duplication
- Transponder key programming
- Smart key programming
- Push-to-start key replacement
- Remote programming
- Ignition-related services
- Vehicle entry services
- Key extraction
- Vehicle security diagnostics
The customer understands that modern vehicles contain complex electronic security systems and that successful programming depends on the condition of the vehicle, onboard modules, software availability, and manufacturer restrictions.
Lockstar Locksmith is not responsible for manufacturer security limitations, unavailable programming information, defective vehicle modules, previous programming attempts, aftermarket modifications, or pre-existing vehicle issues.
6. Key Replacement, Cutting & Programming Policy
All keys, remotes, smart keys, fobs, and security components are customized products prepared specifically for the customer’s vehicle or lock system.
Once a key has been:
- Cut
- Programmed
- Ordered
- Activated
- Prepared specifically for the customer
the item is considered a completed custom product and is not eligible for return, exchange, or refund.
Customers are responsible for confirming vehicle information, including:
- Year
- Make
- Model
- Trim level
- VIN information
- Key type requirements
Incorrect information provided by the customer may result in additional charges.
7. Customer-Supplied Keys, Remotes & Parts
Lockstar Locksmith may attempt to service customer-supplied keys, remotes, locks, or parts; however, compatibility and successful operation are not guaranteed.
Lockstar Locksmith is not responsible for:
- Defective aftermarket products
- Incorrect parts purchased by the customer
- Previously programmed keys
- Damaged electronic components
- Failed programming attempts caused by customer-provided equipment
Labor, diagnostic fees, and service charges remain payable regardless of whether customer-supplied parts successfully operate.
8. Vehicle and Lock Condition Disclaimer
Customers acknowledge that locksmith services may involve existing mechanical, electrical, or security issues.
Lockstar Locksmith is not responsible for:
- Existing damage
- Broken or worn locks
- Failed ignition components
- Damaged wiring
- Faulty vehicle computers
- Previous repair attempts
- Aftermarket alarms or security systems
- Manufacturer defects
- Corrosion or internal damage
If additional problems are discovered during service, the customer will be informed before additional work is performed whenever possible.
9. Emergency & After-Hours Services
Emergency locksmith services may be available outside normal business hours.
Emergency, after-hours, weekend, or holiday services may be subject to additional charges due to technician availability, scheduling requirements, and response time.
10. Cancellation & No-Show Policy
Customers are requested to provide notice as soon as possible if they need to cancel or reschedule.
A service charge may apply when:
- The technician has already been dispatched
- The technician arrives at the location
- The customer is unavailable
- The customer provides inaccurate information preventing completion of service
11. Payment Terms
Unless otherwise agreed to in writing, payment is due immediately upon completion of service.
Accepted payment methods may include:
- Cash
- Credit/Debit Card
- ACH Transfer
- Zelle
- Venmo
- Cash App
- Apple Pay
- Google Pay
- Approved Business Checks
Processing fees may apply to certain payment methods.
Commercial customers with approved credit terms are subject to Yhad Solutions LLC’s Accounts Receivable & Payment Policy.
12. Warranty Policy
Lockstar Locksmith warrants workmanship and supplied products against defects for the period stated on the invoice or service documentation.
Unless otherwise specified:
- Labor workmanship warranty: 90 days
- Manufacturer warranties apply to applicable products
Warranty does not cover:
- Lost or stolen keys
- Physical damage
- Accidental damage
- Misuse
- Abuse
- Water damage
- Dead batteries
- Normal wear and tear
- Customer modifications
- Customer-supplied products
13. Chargebacks & Payment Disputes
Customers agree to contact Lockstar Locksmith first regarding billing concerns or service disputes before initiating a chargeback.
Unauthorized chargebacks or payment reversals may result in collection activity for unpaid balances, including applicable fees and costs permitted by law.
14. Limitation of Liability
Lockstar Locksmith will perform services in a professional manner; however, locksmith services involve mechanical and electronic systems that may contain unknown conditions.
To the maximum extent permitted by law, Lockstar Locksmith shall not be responsible for indirect, incidental, special, or consequential damages, including:
- Loss of vehicle use
- Lost income
- Business interruption
- Rental vehicle costs
- Towing expenses
- Delays caused by third parties
15. Collection Costs
Customers agree to pay reasonable costs associated with collecting unpaid balances, including:
- Collection agency fees
- Court costs
- Attorney’s fees where permitted by law
- Interest
- Applicable late charges
16. Governing Law
This policy shall be governed by and interpreted according to the laws of the State of Florida.
17. Customer Acceptance
By requesting service, scheduling an appointment, approving an estimate, signing a work order, authorizing repairs, accepting delivery of products, or paying an invoice from Yhad Solutions LLC dba Lockstar Locksmith Tallahassee, the customer acknowledges that they have read, understood, and agreed to this Locksmith Service Policy.
Yhad Solutions LLC dba Lockstar Locksmith Tallahassee
Jennifer White, Accounting Manager
PO Box 661, Tallahassee, FL 32302
Office: 844-777-YHAD (9423)
Local: 850-320-7051
Email: Jennifer@yhadsolutions.com
Website: www.yhadsolutions.com